Responsible Gaming
at 6win app

6win app was built on the belief that online betting and casino gaming should be a source of entertainment — something players across Bangladesh look forward to during BPL match days, IPL season, or a casual evening at home. We take that responsibility seriously. Responsible gaming is not a regulatory checkbox for us; it is a core part of how we operate.

Our responsible gaming programme is built around four principles: prevention (keeping underage individuals off the platform and educating all players about risk), protection (giving players practical tools to control their gambling behaviour), early intervention (identifying at-risk players and reaching out proactively), and support (ensuring that anyone who needs help can access it quickly and without stigma).

Every 6win app player in Bangladesh — whether betting on the Bangladesh Tigers in a T20 match, spinning a slot from Pragmatic Play, or playing a live table game from Evolution Gaming — deserves the same standard of care. Our responsible gaming tools are built into the platform and available to all registered players at no cost.

We strongly encourage all players to treat gambling as one leisure activity among many, to set a personal budget before each session and stick to it, and to take regular breaks. If at any point gambling stops feeling like fun, please use the tools on this page or contact our team directly.

6win app is strictly for adults aged 18 years and above. We enforce this rule without exception. Gambling is an adult activity, and we are committed to ensuring that no person under the age of 18 is able to register an account, access games, or place a bet on the 6win app platform.

Age Verification at Registration

Every new player who registers with 6win app is required to confirm they are 18 or older during the sign-up process. This self-declaration is the first line of defence. However, we go further: our Know Your Customer (KYC) process requires players to submit a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — before any withdrawal can be processed. Date of birth is verified against the submitted document, and any account found to belong to a person under 18 is permanently closed immediately, with all funds returned to the payment source.

Parental and Household Controls

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend the following steps to prevent underage access:

• Never save your 6win app login credentials in your browser's password manager on a shared device.
• Always log out of your account fully after each session — do not simply close the browser tab.
• Consider using your device's built-in parental control settings to restrict access to gambling-related websites when younger users are using the device.
• Keep your bKash, Nagad, or Rocket PIN confidential and do not store it visibly near the device.

Problem gambling can develop gradually. It does not always look like the dramatic scenarios depicted in popular media — often it starts with small, subtle changes in behaviour that are easy to overlook or rationalise. Knowing the warning signs is the first step toward getting back in control.

The following self-assessment questions are based on widely recognised problem gambling screening frameworks. Read each one honestly. If you answer "yes" to two or more, we encourage you to take a break and consider speaking with a support professional.

If any of these questions resonated with your experience, please do not ignore that feeling. Problem gambling is a recognised condition, not a personal failing or lack of willpower. Help is available, and the responsible gaming tools in your 6win app account are a practical starting point. See Sections 04–07 of this page for the tools available to you right now.

Self-exclusion is the most powerful responsible gaming tool available on 6win app. It allows you to block yourself from accessing your account entirely for a defined period — or permanently. Once self-exclusion is active, you will be unable to log in, place bets, make deposits, or receive any marketing communications from 6win app.

How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Via your account settings: Navigate to the Responsible Gaming section of your account dashboard and select "Self-Exclusion". Choose your preferred exclusion period and confirm.
• Via our support team: Email [email protected] with the subject line "Self-Exclusion Request". Our team will activate the exclusion within 24 hours of receiving your request and send confirmation to your registered email address.

Available Self-Exclusion Periods

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent exclusion (indefinite, no reversal possible)

What Happens During Self-Exclusion

Once your self-exclusion is confirmed:

• Your account is suspended immediately and you cannot log in.
• All promotional emails, SMS messages, and push notifications are stopped.
• Any pending bonuses or promotions are cancelled.
• Your account balance at the time of exclusion is preserved and will be returned to you upon verified request via your original payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• At the end of a time-limited exclusion, reactivation requires a 24-hour cooling-off period and a written confirmation request — your account does not reopen automatically.

Deposit limits are one of the most practical and effective tools for keeping gambling within a budget you are comfortable with. 6win app allows every player to set a maximum deposit amount across three timeframes. Limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfers.

How Deposit Limit Changes Work

To protect players from impulsive decisions — particularly during high-emotion moments such as a BPL match or an IPL final — 6win app enforces the following rules on deposit limit changes:

• Decreasing a limit: Takes effect immediately. If you decide mid-session that your current limit is too high, reducing it is instant.
• Increasing a limit: Subject to a mandatory 7-day waiting period before the new, higher limit becomes active. During this period, the original (lower) limit remains in force. This cooling-off window gives you the opportunity to reconsider whether the increase is genuinely appropriate.
• Removing a limit entirely: Treated as an increase and subject to the same 7-day waiting period.

A time-out is a shorter, temporary break from gambling that does not require you to close your account permanently. It is the right choice if you feel you need some distance from the platform — perhaps after a difficult losing run, a period of stress at work, or simply a sense that you have been playing a little too frequently — but you are not ready to commit to a long-term self-exclusion.

Available Time-Out Durations

• 24 hours — A brief overnight pause. Useful after a frustrating session when you feel the urge to chase losses.
• 48 hours — A weekend-length break to reset your perspective.
• 7 days — A full week away from the platform, ideal if you have noticed a pattern of daily gambling that is starting to feel habitual rather than recreational.
• 30 days — A month-long cool-off period that gives you meaningful time to reflect, assess your relationship with gambling, and consider whether you want to return or escalate to a longer self-exclusion.

Requesting a Time-Out

Time-outs can be activated through the Responsible Gaming section of your 6win app account settings. They take effect immediately upon confirmation. Like self-exclusions, time-out periods cannot be cut short once they are active. When the period ends, you will receive a notification giving you the option to reactivate your account — reactivation is not automatic and requires your deliberate confirmation.

During a Time-Out

While a time-out is active, all deposits are blocked, all game access is suspended, and all promotional marketing is paused. Your account balance, betting history, and personal details are preserved and will be exactly as you left them when you return, should you choose to do so.

If during a time-out period you decide that you need a longer break or a permanent self-exclusion, contact our support team at [email protected] to upgrade your protection level. We will act on that request immediately.

Reaching out for help with a gambling problem takes courage, and 6win app supports every player who takes that step. If gambling is affecting your financial situation, your relationships, or your mental and physical health, please do not wait — the sooner you seek support, the easier it is to regain control.

Signs That It Is Time to Seek Help

Beyond the self-assessment in Section 03, consider seeking external support if any of the following apply to you:

• You have been unable to stop gambling despite genuinely wanting to.
• You have lied to family members or friends about the extent of your gambling or the amount of money involved.
• You are experiencing significant anxiety, depression, or sleep disruption that you associate with gambling.
• You have considered or engaged in illegal activity — such as fraud or theft — to fund gambling.
• Gambling debts are affecting your ability to meet basic expenses such as rent, food, or your children's needs.

How 6win app Can Help Directly

Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). You can reach us at [email protected] for any of the following:

• Requesting immediate account suspension while you seek help.
• Activating self-exclusion on your behalf if you are unable to do so yourself.
• Providing information about your account activity to help you understand the extent of your gambling history.
• Signposting you to appropriate external support resources.

Responsible Gambling Guidance

While 6win app provides the tools and direct support described above, we also encourage players who are experiencing serious difficulties to seek guidance from qualified counsellors and support networks in Bangladesh. Problem gambling is a recognised behavioural condition, and professional support — whether through a counsellor, a support group, or a trusted GP — can make a meaningful and lasting difference.

If you feel comfortable discussing your situation with a family member or trusted friend in Dhaka, Chittagong, Sylhet, or wherever you are located in Bangladesh, that conversation can also be a valuable first step. You do not have to face this alone.

The 6win app responsible gaming team is here to help. Whether you want to activate a self-exclusion, set a deposit limit, request your account history, or simply talk to someone about your gambling, we are available around the clock. All responsible gaming requests are treated with strict confidentiality and processed as a matter of priority.

Contact Details

• Email: [email protected]
• Subject line for responsible gaming matters: Responsible Gaming Request
• Response time: All responsible gaming requests acknowledged within 2 hours; fully processed within 24 hours.
• Operating hours: 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh.

What to Include in Your Message

To help us process your request as quickly as possible, please include the following in your email:

• Your registered username or the email address associated with your 6win app account.
• The specific tool or action you are requesting (e.g., self-exclusion for 1 year, deposit limit of ৳5,000 per week, 7-day time-out).
• If you are requesting withdrawal of a balance before self-exclusion, please include your preferred payment method (bKash, Nagad, Rocket, Upay, or bank name).

Our team will confirm receipt of your request and provide a reference number. All changes will be confirmed by email once they have been applied to your account. If you do not receive confirmation within 24 hours, please follow up using the same email address.