6win app Privacy Policy

6win app collects personal information from players in Bangladesh through several channels, including the account registration form, the KYC verification process, your ongoing use of the Platform, and direct communications you initiate with our support team. The categories of information we collect, and the specific data points within each category, are described in detail below.

Identity and Contact Information

When you register a 6win app account, you are required to provide the following identity and contact details:

• Full legal name (as it appears on your government-issued identification document).
• Date of birth — used to verify that you meet the minimum age requirement of 18 years.
• Residential address, including city and postal code (relevant districts include Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh).
• Email address — used for account notifications, transaction confirmations, promotional communications (where opted in), and support correspondence.
• Mobile phone number — used for account security, two-factor authentication, and communication via the mobile payment platforms you use (bKash, Nagad, Rocket, Upay).

Financial and Payment Information

To process deposits and withdrawals, 6win app collects and records certain payment-related information. This includes the mobile number associated with your bKash, Nagad, Rocket, or Upay account; the bank account number and bank name where applicable (e.g., DBBL, BRAC Bank, City Bank, Islami Bank); transaction reference numbers generated by the payment provider; and deposit and withdrawal amounts denominated in Bangladeshi Taka (BDT). 6win app does not store full payment card numbers or mobile banking PINs. Payment authentication is handled directly by the respective payment provider, not by 6win app.

Identity Verification (KYC) Documents

As part of our Know Your Customer process, we may collect copies of the following documents:

• Government-issued photo identification such as a National Identity Card (NID), passport, or driving licence.
• Proof of address documents dated within three months, such as a utility bill, bank statement, or official correspondence addressed to your registered address.
• Evidence of payment method ownership, such as a screenshot of your bKash or Nagad account displaying the registered mobile number.

KYC documents are stored securely and used only for identity verification, fraud prevention, and compliance with applicable financial regulations. They are not shared with third parties except as described in Section 03 of this Policy.

Technical and Usage Data

When you access 6win app via a web browser or mobile application, we automatically collect certain technical information about your device and session. This includes your IP address, device type, operating system, browser type and version, pages visited on the Platform, session duration, game and betting history, and referral URL if you arrived via a link. This technical data is used to maintain Platform security, diagnose technical issues, and improve the overall player experience. It is not used to build personalised advertising profiles.

Communications Data

When you contact the 6win app support team via live chat or by emailing [email protected], we retain a record of that correspondence. This includes the content of your messages, the date and time of each interaction, and any attachments you provide. Communications data is used to resolve your query, improve our support quality, and maintain an audit trail for compliance purposes.

6win app processes your personal information only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process player data are set out below.

• Account management: To create, maintain, and administer your 6win app player account, including processing logins, handling password resets, and updating account details upon your request.
• Age and identity verification: To confirm that you meet the minimum age of 18 years and that the details you have provided match your official identification, as required by our responsible gaming obligations.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to maintain a complete and accurate transaction history for your account.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other activities that may harm you, other players, or the integrity of the Platform.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services based on the history of your interactions with our team.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering regulations, financial record-keeping requirements, and any lawful requests from competent authorities.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, and to enforce self-exclusion, deposit limits, or time-out restrictions that you have applied to your account.
• Service improvement: To analyse aggregate, anonymised usage data for the purpose of improving Platform performance, game selection, payment processing speed, and the overall player experience. Individual player data is not used for this purpose in an identifiable form.
• Marketing communications (opt-in only): If you have explicitly opted in to receive promotional communications, we may send you information about bonuses, new games, BPL and IPL season offers, and other promotions by email or push notification. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe link in any promotional email.

6win app does not sell, rent, or trade your personal data to external parties for their own commercial purposes. We may, however, share your information with carefully selected third parties in the following limited circumstances, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary payment information with the relevant payment provider — for example, passing your registered mobile number to bKash or Nagad to confirm the origin of a deposit. Payment providers operate under their own privacy policies and are bound by the security obligations of their respective networks. 6win app does not share any additional personal data with payment providers beyond what is required to complete the transaction.

Identity Verification Partners

Where we engage a third-party KYC verification service to assist with identity document checks, we may share copies of your submitted documents and basic identity details with that service. All such partners are contractually bound to process your data solely for the purpose of identity verification on our behalf and may not use it for any other purpose.

Game Software Providers

Games hosted on the 6win app Platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To facilitate live game participation and maintain accurate game records, a session token and a non-personally-identifying player ID are passed to the relevant game server. Your full name, email address, payment details, and other sensitive personal data are not shared with game software providers.

Legal and Regulatory Disclosure

6win app may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, by a valid legal process such as a court order or subpoena, or where we reasonably believe disclosure is necessary to protect the safety of any person, prevent illegal activity, or enforce our Terms & Conditions. We will notify you of such a disclosure where we are legally permitted to do so.

Business Transfers

In the event that 6win app undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer that materially affects the handling of your personal data, and your rights under this Policy will continue to apply.

6win app uses cookies and similar technologies on its website and mobile interface. Cookies are small text files placed on your device by your browser when you visit a website. They allow the Platform to recognise your device across visits and to maintain your session state. We use the following categories of cookies.

Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your currency and language preferences, and ensure that your account balance and game states are accurately displayed. Without these cookies, certain core Platform features would not operate correctly. Essential cookies cannot be disabled without significantly impairing your ability to use 6win app.

Analytics Cookies

6win app uses anonymised analytics cookies to understand how players navigate the Platform — for example, which pages are visited most frequently, how long sessions typically last, and which games attract the highest engagement. This data is collected in aggregate and is used solely to improve Platform design and content. It is not linked back to individual player accounts or used for advertising purposes.

Security Cookies

Security cookies help us detect and prevent fraudulent activity, including CSRF (Cross-Site Request Forgery) attacks, session hijacking, and bot-driven login attempts. These cookies are essential to maintaining the integrity and security of your account and cannot be disabled.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and be notified before a cookie is set. Please note that disabling essential cookies may prevent you from logging in or using certain features of 6win app. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

6win app retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of player data we hold.

When a retention period expires, data is either securely deleted from our systems or anonymised in a way that makes it permanently impossible to re-identify the individual to whom it relates. Anonymised, aggregate data may be retained indefinitely for statistical and analytical purposes without restriction, as it no longer constitutes personal data.

Where you request deletion of your personal data and no overriding legal retention obligation applies, 6win app will process your request and confirm deletion within 30 calendar days. In cases where a legal hold prevents immediate deletion, we will inform you of the applicable retention period and the legal basis for it.

6win app takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. The key security measures we employ include the following.

• Transport Layer Security (TLS/SSL): All data transmitted between your device and 6win app servers is encrypted using 256-bit TLS encryption. This prevents interception of login credentials, payment instructions, and other sensitive data in transit.
• Encrypted databases: Player data stored on 6win app servers — including account details, transaction records, and KYC documents — is held in encrypted databases. Encryption keys are managed separately from the data they protect and are subject to strict access controls.
• Access controls: Access to systems containing player personal data is restricted to authorised 6win app personnel on a need-to-know basis. All staff with access to personal data are bound by confidentiality obligations and receive regular privacy and security training.
• Two-factor authentication: 6win app supports two-factor authentication (2FA) for player accounts and enforces it for all internal administrative access to systems holding personal data.
• Regular security audits: 6win app conducts regular internal security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited.
• Incident response: In the unlikely event of a data breach that affects your personal data, 6win app maintains a documented incident response procedure. Affected players will be notified promptly, and appropriate remediation steps will be taken without delay.

While we maintain robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].

As a 6win app player, you hold a set of rights over the personal data we hold about you. These rights are described below, along with guidance on how to exercise each one. All requests should be submitted to [email protected] with the subject line "Data Rights Request" and will be responded to within 30 calendar days.

Right of Access

You have the right to request a copy of all personal data that 6win app holds on you. Upon receiving a verified access request, we will provide you with a summary of your data in a structured, readable format. We may ask you to verify your identity before processing the request to ensure that data is not disclosed to an unauthorised third party.

Right to Rectification

If any personal data we hold on you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings. For changes to core identity information (e.g., legal name changes supported by official documentation), please contact the support team.

Right to Erasure

You have the right to request deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been processed unlawfully. Erasure requests will be honoured subject to any overriding legal retention obligations, such as the five-year transaction record retention required for financial compliance.

Right to Restrict Processing

You may request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while you are waiting for a response to an erasure request. During a processing restriction, we will continue to store your data but will not use it for any active processing purpose beyond storage.

Right to Data Portability

Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider. Submit a portability request to [email protected] specifying the data categories you wish to export.

Right to Object to Marketing

If you have opted in to receive marketing communications from 6win app, you may withdraw that consent and opt out at any time by: (a) clicking the "unsubscribe" link in any promotional email; or (b) contacting [email protected] and requesting removal from our marketing list. Withdrawal of consent for marketing does not affect the lawfulness of communications sent prior to withdrawal, and does not affect the processing of your data for non-marketing purposes such as transaction notifications and account management.

6win app reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will notify registered players via the email address on file or through a prominent notice on the Platform. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 6win app collects, uses, and protects your personal information. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

Minor, non-material changes — such as typographical corrections or clarifications that do not alter the substance of our data practices — may be made without notice. In such cases, the effective date will still be updated but a player notification will not be issued.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 6win app handles your personal data, please contact our dedicated privacy team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Subject line for privacy matters: Privacy Policy Enquiry
• Response time: Within 30 calendar days for formal data rights requests; within 3 business days for general privacy enquiries.
• Operating hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

6win app is committed to resolving privacy concerns raised directly by players. If you feel that your concern has not been adequately addressed after contacting us, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.